Answers, sorted by topic.

Naasa Securities Company Limited is Stock Broker No. 58 in Nepal. It provides stock brokerage, DEMAT-related services and investor support, with Naasa X for digital research and trading.

No. Your application must first be reviewed and verified by the KYC team. Account creation and trading access follow approval. Follow the account status and instructions provided by Naasa.

Use the client dashboard for account information and service actions, or open Naasa X for market research, orders, trades, wallet and portfolio features. Account statements are accessible through the client portal.

Choose Renew DEMAT / MeroShare in the homepage shortcuts or help centre. Complete the renewal form using your account details and follow the payment instructions.

1. Option 1: Fill up online KYC form following below mentioned steps
2. Click below link to fill Online KYC https://auth.naasasecurities.com.np/realms/naasa/protocol/openid-connect/registrations?client_id=kyc&response_type=code&scope=openid&redirect_uri=https%3A%2F%2Fwww.naasasecurities.com.np%2Fapi%2Fauth%2Fcallback%2Fkeycloak
3. Step 1Visit our website - www.naasasecurities.com.np
4. Step 2From the Navigation Bar at the top, click on "Customer Login" option, there you will get 2 options i.e. new user and existing user
5. Step 3Click on new user, signup page will open, fill in all the details asked in the form accurately and you will get email verification mail
6. Step 4After the verification process, you need to upload your demat confirmation picture and your details will be filled through OCR(optical character recognition). Complete the form filling process.
7. Step 5Click on Submit to submit the form.
8. Option 2Visit the branch office of Naasa Securities that is closest to you along with PP size photos, original Citizenship certificate and NID.

You will receive a username and a link to reset your password via registered email address within 2 working days of having applied for opening a new Trading account. This is how you know that your online Trading account creation request has been approved.

Normally, you will receive a username and a link to reset your password via registered email address within T+2 working days of having applied for opening a new Trading account.
In case you don’t receive the email from Naasa Securities regarding the same, you could contact us.

1. Step 1Visit our website - www.naasasecurities.com.np
2. Step 2From the Navigation Bar at the top, click on "Customer Login" option, there you will get 2 options i.e. new user and existing user
3. Step 3Click on new user, signup page will open, fill in all the details asked in the form accurately and you will get email verification mail
4. Step 4After the verification process, there is an option if you are residing outside of nepal or not, click on yes.
5. Step 5After choosing your option, there you need to upload your labor permit picture .Complete the form filling process.
6. Step 6Click on Submit to submit the form

In order to change the details in TMS, you can either visit the office with the request, or send an email at info@naasasecurities.com.np from your registered email with updated details along with an accurate Client ID.

To change your email address & phone number in Naasa X:
Visit our website of Naasa Securities ( www.naasasecurities.com.np )
Select “customer login” then “existing user”
Go to “Update request” and enter Client code
Select the phone number or email address you want to update and submit update request.

For guidance, please watch this video: - ?v=cdeQf0TGQQY

To change bank details please follow these steps: -
1. Login to your account from our website www.naasasecurities.com.np
2. Click on “existing user” and login
3. Click on “Update KYC” option
4. Go to “Bank details” section
5. Click on “Add account” and set it as primary
And submit the details after updating the account information.

Please provide us your image of PAN document at info@naasasecurities.com.np where your name and PAN number is clearly visible, Also, mention your Naasa X ID or Client Code and mail us from your registered email address.

1. Step 1Log in to your Mero Share account.
2. Step 2Go to My Details section and download it in PDF format.
3. Step 3Send us an email at edis@naasasecurities.com.np along with the downloaded PDF of My Details from MeroShare of existing BOID and New BOID you wish to change into, a copy of citizenship certificate (both front and back) and your Client ID.

You could click on the forgot password and a link will be sent to your registered email.
We request you to take a look at the attached Video for your reference regarding reset link and login in Naasa X.
Video:- ?v=_DCGhVJ8cQg

Renewing a Trading account is not required. Once it is created, it stays active unless you voluntarily close your account.

Will be auto clear after you utilize your collateral for trade.

You cannot open a Trading account without your citizenship/NID document.

If the provided email id was correct, you shall receive a password/reset link after NEPSE approval has been done.
If the provided email id was incorrect then, please mail us at info@naasasecurities.com.np along with client id to update details.

Or you could put your registered email on Naasa X and click on Reset Password and you will get a reset link to your registered mail. There you could reset a new password and login.

In case of a forgotten password, you can reset it from the login page of Naasa X through the Forgot Password option. Insert registered email and click on forgot password and could reset your password.
We request you to take a look at the attached Video for your reference regarding reset link and login in Naasa X.
Video:- ?v=_DCGhVJ8cQg

1. If you are unable to visit for verification, you will be contacted by our agents and will set a meeting for a zoom meeting.
2. Zoom ID868 9341 8841
3. Time3 PM to 5 PM only
4. DayEvery Friday
5. PW58

The amount will be automatically settled from the sum deposited as collateral. Manual settlement is not possible for this case. In case of making further purchases, you may have to deposit some more collateral amount.

The collateral limit in Naasa Securities for every client is 1:1. Hence, we request you to load 100% collateral while buying stocks.

DNS can be logged in from 11 am to 3 pm, from Sunday to Thursday only. On other days and times, the DNS will be logged off.

In case of some companies, the bonus tax must be paid. To make sure of it, please check the website of the respective Merchant Bank or contact them.

Following are the options for making payments for respective share(s) that are purchased:

1. Following are the options for making payments for respective share(s) that are purchased
2. Option 1You should load collateral to naasa wallet.
3. Option 2You can make payments through Connect IPS and esewa.
4. Option 3You can directly transfer to following bank details:
   • a. Account name: Naasa Securities Co. Ltd.
     Account number: 1090096587100011
     Bank: Prabhu Bank Ltd.
     Branch: Putalisadak, Kathmandu
   • b. Account name: Naasa Securities Company Ltd.
     Account number: 07501010000768
     Bank: Global IME Bank Ltd.
     Branch: Kamaladi, Kathmandu
   • c. Account name: Naasa Securities Company Ltd.
     Account number: 001010010002539
     Bank: Sanima Bank Ltd.
     Branch: Naxal, Kathmandu

1. This could be due to two reasons;
2. a.Verification of Connect IPS details form from bank’s end, or
3. b.Decrease in transaction limit through Connect IPS.
4. For either of the cases, please contact your respective bank.

PAN Number is only mandatory for trading activities above Rs. 5 lakhs at once.

1. 5% of profit is deducted for short term holders less than a year
2. 3.75% of profit is deducted for long-term holders and more than a year for individuals.
3. 10% of profit for corporate account holders.

After selling a merger company’s share, from the Mero share account, place a tick mark on the option “Merger and Acquisition” under the My Purchase Sources segment. In case you don’t find the option, you should immediately contact the CNS department within T+1 days of selling the share. Or, please send us an email regarding the same issue on edis@naasasecurities.com.np.

No, you cannot sell shares which are not in Mero share but mistakenly seen in DP holdings of TMS. You will be charged with a 20% fine if an unauthorized transaction is processed without verification. System error in the TMS causes these problems to arise. So, please contact our office immediately when you find such an error.

No, you cannot purchase shares if the collateral is randomly seen without having to load the amount in Naasa X. It could be due to a system error. We encourage you to immediately contact our office in case such errors are witnessed.

Yes, broker commission is deducted on all traded shares both on purchase and sales.

1. Following documents are required:
2. PP image of minor
3. Birth Registration Certificate of minor
4. Demat Confirmation letter of minor
5. Selfie of the guardian holding National Identity Card (CITIZENSHIP)
6. Image of Guardian's Signature done on a white paper
7. Guardian's Citizenship Front image
8. Guardian's Citizenship Back image
9. Guardian's PP Size Photo with a white background
10. Image of stamped thumbprints of the guardian on a white paper mentioning left and right in writing.

1. Following are the documents required to open a DEMAT and TMS account:
2. Recent PP size photo with white background
3. Citizenship Front image
4. Citizenship Back image
5. NID Front and Back image
6. User Selfie holding National Id Card (Citizenship / PAN Card / Passport / Voter ID card / Driving licenses)
7. Image of stamped thumbprints on a white paper mentioning left and right in writing.
8. Clear image of your Signature done on a white paper
9. Demat Confirmation letter (for Trading account creation)
10. PAN Card Image (mandatory for annual income above 5 lakhs)

No. NID card is mandatory for creating Trading account, you can apply for NID card online visit the official sites of Department OF National ID and Civil Registration

1. You can fill online KYC and attain Zoom meeting for Signature verification or Physically visit office with PP image, Citizenship & NID card.
2. Zoom ID868 9341 8841
3. Time3 PM to 5 PM only
4. DayEvery Friday
5. PW58

1. Step 1Visit our website - www.naasasecurities.com.np
2. Step 2From the Navigation Bar at the top, click on "Customer Login" option, there you will get 2 options i.e. New User and Existing User
3. Step 3Click on New User option, Signup page will Open, fill in all the details asked in the form accurately and you will get an email verification on your registered email
4. Step 4After the verification process, you need to upload your citizenship picture and your details will be filled through OCR (optical character recognition). Complete the form filling process.
5. Step 5Select the applicable account package and validity period, review the charges displayed before payment, and pay via the available eSewa or Khalti option. See our Pricing page for the published DEMAT charges.
6. Step 6Click on Submit to submit the form.
7. Step 7 (Optional)You will find a dialogue box asking if you would like to also use the provided details to create a TMS (Trading) account. Click Yes or No as per your preference.
8. Click below link to fill Online KYC
   https://auth.naasasecurities.com.np/realms/naasa/protocol/openid-connect/registrations?client_id=kyc&response_type=code&scope=openid&redirect_uri=https%3A%2F%2Fwww.naasasecurities.com.np%2Fapi%2Fauth%2Fcallback%2Fkeycloak

The DEMAT and MeroShare account will be approved and brought to operation within 2 days of registration, if all the information and documents provided for the process are accurate and hold no problems.

In case of minors, you have to click the 'Yes 'option on the question of the Personal Information section i.e. Is this a minor account? And proceed with filling up the form as instructed with uploading birth certificate picture of the minor first, and filling out the necessary details and submit the form

1. Following are the documents required to open a DEMAT and TMS account:
2. Recent PP size photo with white background
3. Citizenship Front image
4. Citizenship Back image
5. NID Front and Back image
6. User Selfie holding National Id Card (Citizenship / PAN Card / Passport / Voter ID card / Driving licenses)
7. Image of stamped thumbprints on a white paper mentioning left and right in writing.
8. Clear image of your Signature done on a white paper
9. PAN Card Image (mandatory for annual income above 5 lakhs)

1. Following documents are required:
2. PP image of minor
3. Selfie of the guardian holding National Identity Card (CITIZENSHIP)
4. Image of Guardian’s Signature done on a white paper
5. Guardian’s Citizenship Front image
6. Guardian’s Citizenship Back image
7. Birth Registration Certificate of minor
8. Guardian’s PP Size Photo with a white background
9. Image of stamped thumbprints of the guardian on a white paper mentioning left and right in writing.

No, you cannot use your same email and same contact number for more than one account.

You need to have 6 contact numbers to create 6 demat accounts.

CRN number is provided by your registered bank. You are requested to contact your respective/ related bank branch in Demat account if you have not received your CRN number yet.

Demat confirmation letter can be downloaded in PDF from MeroShare's my details.

The applicant should be self-present along with the individual registered as a Guardian during initial processing of the application along with the applicant's valid National ID and latest PP size pictures for further verification and proceedings.

Please mail us at dp@naasasecurities.com.np with image of citizenship/Birth certificate and your Demat number (BOID).

1. Eligibility for Foreign Employment IPOYou can apply if you have:
2. Valid Labour Permit (Shram Swikriti) from the Nepal Government
3. Remittance Saving Account in a bank
4. Demat account and MeroShare account
5. Documents RequiredUsually banks ask for:
6. Citizenship / National ID
7. Passport copy
8. Visa copy
9. Labour permit (Shram Swikriti)
10. Passport size photo
11. Remittance proof
12. Step-by-Step Process
13. Step 1Open a Remittance Saving Account
14. Step 2Open a Demat Account. Note: If you don't have one, open a Demat account through the bank or a DP.
15. Step 3Get CRN (C-ASBA Registration Number). Note: Fill the C-ASBA form from the bank to receive your CRN number.
16. Step 4Link with MeroShare. Note: Login to MeroShare and link your bank account.
17. Step 5Apply for IPO

1. You can fill online KYC and attain Zoom meeting for Signature verification or Physically visit the office with PP image, Citizenship & NID card.
2. Zoom ID868 9341 8841
3. Time3 PM to 5 PM only
4. DayEvery Friday
5. PW58

1. Step 1Visit our website - www.naasasecurities.com.np
2. Step 2From the Navigation Bar at the top, click on "Customer Login" option, there you will get 2 options i.e. New User and Existing User
3. Step 3Click on Existing User option, Login page will Open, fill in Email & password or select Forget Password.
4. Step 4After login you will be able to update your KYC.

1. Your form may be rejected for below mentioned reasons:
2. Unclear pictures selected as documents
3. Incomplete information
4. Fake information
5. Document mismatch
6. Unclear / Fake address
7. Repetition / Unclear / Fake Contact details
8. Payment not done
9. In order to get detailed information on the reason for your form’s rejection, please check the status of your account opening request on https://kyc.naasasecurities.com.np/, there you will be provided with reason(s) of rejection. Based on which, you can re-submit the form with correct information and documents.

Firstly, KYC application is required to be updated as a major (Adult’s account); To convert your minor trading account into a major trading account, you must first update your KYC details.

For KYC update:
Please go through our website - Naasa Securities ( www.naasasecurities.com.np )
Please click on customer login/existing user
Enter your login credentials in the email and password section or use “Forget password”
Select on "Update KYC" section
Upload and enter the details and documents which is requested.
Submit the documents and after submitting the documents mail us at info@naasasecurities.com.np

Media file sizes larger than 6 MB cannot be uploaded due to heaviness in their file sizes. So, please compress your media files accordingly in order to upload them to respective forms.

While updating KYC you first need to insert your registered number, and you will receive opt code on both your registered mail and contact number. If not received on both, you will have to mail at info@naasasecurities.com.np with your issue and client id.

If not received on registered mail or contact number, you can change your mail and number through sending mail at info@naasasecurities.com.np requesting for mail and contact details change mentioning client id and citizenship photo.

You can update from any country.

While updating KYC you first need to insert your registered number, and you will receive opt code on both your registered mail and contact number. If not received on both, you will have to mail at info@naasasecurities.com.np with your issue and client id.

Yes, KYC update is necessary and mandatory.

You can stamp your thumbprints (of both thumbs) on a regular white paper and below each stamp, mention which is the right thumb and which is the left. Then, take a clear picture on your mobile device, and upload it to the respective field on the KYC form. Or, you could upload a thumb print clear picture of your citizenship card.

Sure, you can do that, but the address should be clear and you are required to mark your house / current residence in a very clear manner for the further proceedings to happen smoothly.

No, you cannot update your own bank details to your mother’s or father’s account. Bank details should be of the account holder.

The branch of the bank doesn’t affect your trading. So, please select the head office or corporate office if the details of the branch office of the concerned bank isn’t available in the web portal.

Firstly, make sure your KYC is updated and no transactions are unsettled, you can fill Trading Account Close form from our website and mail us from your registered email address at info@naasasecurities.com.np
Form: - Downloads page
Note: - Attach a copy of Citizenship/NID

You can fill Trading Account Reactivation form from our website and mail us from your registered email address at info@naasasecurities.com.np
Form: - Downloads page
Note: - Attach a copy of Citizenship/NID

If you are an existing user:

Login from Web (Laptop/Desktop):
Open your browser (Chrome, Edge, Firefox).
Visit https://x.naasasecurities.com.np/
On the top right corner, click on Customer Login.
Select Existing User.
Enter your Email and Password.
Click Login.

How to Log In to the Naasa X Mobile App?
Go to Google Play Store (Android) or App Store (iOS).
Search for "Naasa X".
Install the app on your phone.
Open the Naasa X app on your phone.
On the login screen, enter your registered email address.
Enter your password.
Tap Login.

Option A: Online Registration via Naasa Website
Step 1: Visit our website - naasasecurities.com.np/
Step 2: From the Navigation Bar at the top, click on "Register" option.
Step 3: Fill in all the details asked in the form accurately and upload required documents.
Step 4: Click on Submit to submit the form.

Option B: Offline Registration at Naasa Branch
Visit your nearest Naasa Securities branch (Kathmandu, Pokhara, Birgunj, Janakpur).
Collect the Trading Account Registration Form.
Fill in the form and attach all required documents.
Submit the form at the branch.
Naasa will verify your KYC and provide your Trading ID and BOID once approved.

On the top left corner of the dashboard, you'll find real-time updates on NEPSE, Sensitive Index, Turnover, and Volume.

Generally, Market status will be shown on the right corner and will indicate the status of the market.

Once you are logged in through the web platform, you can access the NAASA X Manual located under the 'Resources' section in the top-right corner. This manual provides a comprehensive step-by-step guide to help you navigate and utilize the platform effectively.

For additional assistance, we also offer video tutorials available on our official YouTube channel:
NAASA X YouTube Guide

On the navigation bar, go to Reports. There you will find Trade Book, where you can filter by date and check details of historical trades.

By default, the timeframe is set to 1second, but you can change the timeframe by clicking on the 1s button and view the NEPSE chart according to your desired timeframe

Click the plus (+) button in the "Manage Ticker" section, search for the script, click the plus icon next to it, and then tap "Update" to save it.

Click the plus button, tap the delete icon next to the script you want to remove, and click "Update."

In the Order option on the navigation bar, you will find the Sell or Buy option. Enter the quantity and price, and then click the corresponding button to place the order.

Yes. Use Ctrl + B to Buy, Ctrl + S to Sell, TAB to move between fields, and SHIFT + TAB to go back.

If you wish to sell your odd-lot shares, you can do so directly through the Buy/Sell section of your account. Simply log in, select the shares you want to sell, specify the quantity and price, and place your sell order. The system will process your request, and you can track the status of your order in your portfolio.

Go to the Order Book section.
Find the order you want to change.
Click the Edit icon and update the details (quantity, price, etc.).
To cancel the order, click the Delete icon.
After making changes, click Confirm so the system can process your request.
You can track the status of your order in the Order Book.

Note: Orders can only be edited or canceled before their status is marked as 'Complete.' Once an order is completed, no changes can be made.

LMT (Limit) allows you to set a specific price, while MKT (Market) executes the order at the current market price.

Log in to your account.
Click on "Fund" from the navigation bar.
Select "Naasa Wallet."
Click on "Add Money."
Enter the amount you wish to deposit.
Choose your preferred payment gateway.
Complete the transaction by following the payment instructions.
Once the transaction is successful, the amount will be credited to your Naasa Wallet.

In the Fund section on the navigation bar, you can see your used collateral, available collateral, and transaction summary.

The settlement of the purchase amount is carried out automatically through the available collateral loaded in the account

Please follow the steps below to withdraw your funds:
Log in to your Naasa X account.
Go to the Wallet section (on the mobile app) or Funds section (on the web).
Choose Quick Withdraw or Withdraw according to the limits displayed in your account, and review the amount before submitting.
Please allow up to 1 working day for amounts requested before 6 PM to be processed on the same day or by the next evening if requested later.

For detailed guidance, please watch this video:
?v=DoN34EEyW8Y
If you face any issues, kindly contact us at:
info@naasasecurities.com.np

In the center of the dashboard, click on the "1s" chart to view NEPSE value changes in real-time. Adjust the timeframe as needed.

It shows all traded company scripts with price movement categorized as Advances, Declines, or Neutral.

The Order Book shows all open/closed orders. The Trade Book shows all trades made, which can be filtered by date and exported.

For viewing Historical Order book and Trade book, Select the time frame date then historical transaction will be displayed on respective order/trade book.

In the Report section, there you can find holding report, you can view your Day’s Profit & Loss along with your total holdings.

It shows your daily trading activity, including scripts bought/sold and the financial position (amount owed or receivable).

Yes. Click the plus (+) button in Market Watch, name your watchlist, and click OK.

Use the filter to choose between Index Watchlist, DP Watchlist, My Watchlist, or any custom list you’ve created.

Click the profile icon in the Menu bar, then select "Change Password" and follow the prompts.

Naasa currently uses Naasa X instead of TMS for trading. Your Trading account is already created in Naasa X. You can login through our Naasa X app or through our website:- https://x.naasasecurities.com.np/
We request you to take a look at the attached Video for your reference regarding reset link and login in Naasa X.
Video:- ?v=_DCGhVJ8cQg
Note:- You are required to login in Naasa X using your email address and password not using your Naasa X ID or Client code

Username while logging in at Naasa X is your email address registered in your Trading account.

Insert your registered mail to the login page, click to "Reset Password", then you will receive a reset link in your registered mailthrough which you could change your password.

Please visit any of the Naasa Securities branches that are nearest to you and fill up an application for Margin Trading activities. You will be able to start trading on it after you have successfully completed the formalities.

1. Following are the documents required for the process of application for Margin Trading:
2. Citizenship Copy
3. 2 passport size photos
4. A copy of PAN card (optional)
5. CIB report
6. A Guarantor’s KYC, Photo and a copy of their Citizenship Certificate.

The initial contribution is 30% of the facility size. For the Rs. 10 lakh facility, you contribute Rs. 3 lakh and Naasa finances Rs. 7 lakh. See the Margin Trading page for the product-wise charges.

Margin Trading Facility is a service that allows investors to purchase shares by paying a portion of the total investment amount while the remaining amount is financed by Naasa Securities.

Bank and Financial Institutions require customers to first purchase shares using their own funds before availing margin lending facilities. In other words, customers must manage the full investment amount upfront and buy the shares. Only after the shares are credited to their account can they be pledged as collateral to the bank, upon which the customer receives the margin lending amount. In contrast, under the Margin Trading Facility provided by brokers, customers are required to maintain only 30% initial margin, and brokers provide up to 70% funding upfront. This allows customers to purchase shares immediately, subject to applicable interest and service charges on the funded amount. Furthermore, Bank and Financial Institutions provide up to 70% margin lending based on either the 180-day average price or the Last Transaction Price (LTP), whichever is lower. However, in the Margin Trading Facility offered by brokers, the margin is calculated based on the Last Transaction Price (LTP).

1. Individuals who open active Margin DEMAT and Margin Trading account at Naasa Securities
2. Clients who sign the Margin Trading Agreement of Naasa Securities

As per regulatory directives issued by Securities Board of Nepal, clients must maintain the prescribed minimum initial margin of 30% and rest 70% will be provided by Naasa Securities.

As this is loan procedure, so customer need sign Margin Trading Facility Document and create a Margin Demat & Margin trading account so customer need to visit physically themselves at Naasa Securities offices located at Head Office Kathmandu, Birgunj Branch, Janakpur Branch or Pokhara Branch.

The same documents which are required to open a normal DEMAT/Trading account, i.e. PP Size photo, Original Citizenship and National ID.

No, to take Margin Trading Facility a customer must be above 18 years.

Only shares approved under the eligible list of companies for margin trading, as Directives issued by SEBON

The total charge of Interest rate including service charge on Margin Trading Facility is 0.83% per month and there is discount of 2.5% on interest for 2 Month product and 5% discount on interest for a 3 Month product.

Under the Margin Trading Facility Directive, 2082 issued by the Securities Board of Nepal (SEBON), the minimum maintenance margin requirement that an investor must keep throughout the margin period is 20 % of the market value of the shares purchased under the margin facility. If the value of the investor's account falls below this level due to share price declines, the broker is required to issue a margin call. In other words, If the value of portfolio falls by 12.5% then Naasa Securities will issue a margin call on the same day, requiring you to: Deposit additional funds, or Pledge additional securities within the 11:00 AM of immediate next day and if the customer fails to restore the required margin, Naasa may sell the margin-bought shares to cover the shortfall

Yes. Clients may repay the loan partially or fully at any time.

No, once the interest and service charge is paid it will not be refunded even if customer make the prepayment of the loan or reduce the product size.

1. You can load collateral through Connect IPS or any online payment system. (i.e., Mobile banking, eSewa, Khalti etc.)
   
   From Naasa X > Fund > Add fund > and you will find 5 options;
2. 1.Mobile Banking (esewa, connect ips, khalti)
3. 2.E-banking (global smart, nepal investment bank)
4. 3.M-banking (citizens bank, agricultural development bank, central finance limited etc.)

You can find Naasa Securities - Broker no.: 58 under the Finance option inside the Financial Services heading inside Esewa’s application for better convenience.

If you have loaded the amount from TMS, then head to the Client Fund Transfer History option and refresh the process, which can automatically load the collateral that you loaded earlier.

If it is shown in the statement and not in the collateral section then, please check it during the next market hour, the amount shall be updated.

You could also send an email at info@naasasecurities.com.np with a copy of the receipt along with your Client ID to the department concerned to check it for you.

Loading the collateral can take a few minutes, while for the amount to show in the TMS, it can take about 10 minutes.

No, there is no specific limit to load amount in Naasa X.

If you have loaded the amount to Naasa X, then head to the Fund > transaction summary and refresh the process, which can automatically load the collateral that you loaded earlier. If it is shown in the statement and not in the collateral section, please check it during the next market hour; the amount shall be updated. You could also send an email at refund@naasasecurities.com.np with a copy of the receipt along with your client ID to the department concerned to check it for you.

You can create a withdrawal request from Naasa Wallet/ Fund.
We request you to take a look at the attached Video for your reference regarding Withdrawal Request:- ?v=DoN34EEyW8Y

OR, From our website www.naasasecurities.com.np, login to your user then you can ask for Refund. Or you can send an email at refund@naasasecurities.com.np regarding your Refund issues including your Client id and registered phone number.

It takes 3 working days to settle and refund your payment in your bank account after completing a trading activity.

If collateral is shown in negative sign, there may be some due payment you need to make to Naasa, confirm your payment. You could mail at refund@naasasecurities.com.np with a screenshot of your issue mentioning Client ID and issue.

Removing the payment due notice on TMS cannot be done by yourself. But, this doesn’t limit you from trading activities. However, we suggest you refer to the statement that we forwarded you in your email rather than the one from TMS. Likewise, please match available collateral from the dashboard with the balance of the account transaction statement.

The amount will be automatically instantly after selling the stock with a reduction of a minor 10% margin for CGTs and commission. Please check at the same time.

After you request a refund, the amount will keep showing in the Refund segment by default, but it will not limit you from any Trading activities. However, if you wish to remove it, you could contact Naasa Securities via phone or email with the issue screenshot.

If you receive a refund from Naasa Wallet from Naasa X or refund@naasasecurities.com.np; You will get your payment on the same day by 6pm or by tomorrow evening.

Payment can be delayed due to mismatched bank details or delay in sales settlement due to book closure of companies and if your KYC is not updated. Check if your KYC is updated or not. We urge you to send us an email in our refund id: refund@naasasecurities.com.np.

Shares will automatically be transferred in T+2 working days if the ledger balance is clear. Also,sometimes due to book closure, it may be delayed. Do check book close notice. Still, shares are not received, send us an email at edis@naassecurities.com.np

Please contact your related capital merchant bank or RTS (Registrar to the Shares) to better understand the concern and sort out the issues, if any.

It usually takes T+2 working days for the purchased shares to settle and reflect in your portfolio. If the settlement date of your purchased shares is today, you will receive your shares by this evening. So, please make sure of your date of shares settlement.

Your purchased shares take 3 working days to settle. They will be transferred in T+2 days.

Please contact us in person for better understanding and easier execution of the process. Contact details: dp@naasasecurities.com.np

For EDIS of shares sold on the previous day, check the book closure list of respective companies on our Facebook page and try to go forth with EDIS procedure only after the date mentioned there. The mapping process, however, would be going on in the back office. Please try continuing from 10 AM to 12 PM.

For EDIS of shares sold today, the mapping process is going on at the back office. Please try it between 10 am to 12 pm tomorrow.

Note: EDIS can be done only after 5 or 5:30pm of the day shares are sold.

1. Step 1From the Mero share account’s My Purchase Source segment, click on the purchased share you want the details of. Then on screen, you will be able to see the WACC calculations and from there you can click on the respective company’s share and click Proceed.
2. Step 2Go to My Holdings from the top bar of the same page. From there, click Confirm on the holding details of the respective share.
3. Step 3Go to My EDIS from MeroShare navigation bar and click on Transfer Shares option. From there, click on the desired share that you want to proceed with at the moment and click Confirm to send the shares for settlement proceedings.
4. We request you to take a look at the attached Video for your reference regarding EDIS process
5. Video :-?v=xSHSAgh1vDY

You have to pay a 20% fine on the total transaction amount. You can email at refund@naasasecurities.com.np to check your fine balance through your account statement. You can load a debit balance in Naasa X or proceed with a direct payment to the broker from eSewa or Connect IPS.

After having paid the fine amount, you should send an email at refund@naasasecurities.com.np with the proof of payment voucher mentioning to release the closeout stock share.

Send an email to dp@naasasecurities.com.np with the copy of payment receipt along with your Naasa’s BOID and Bank’s Demat Account mentioning the concern. Also, please contact the respective bank through which the DEMAT account was created.

You must renew your DEMAT every Fiscal Year. So, please check and renew it accordingly to unfreeze. Although, if you have already renewed your DEMAT account then kindly contact your DP.

1. Head Office AddressLal Colony Marga, Durbarmarg, Kathmandu, Nepal (near Jay Nepal Hall).
2. Office HoursSunday - Friday: 9:00 AM - 5:00 PM
3. ContactPhone: +977-01-5970084
   Email: info@naasasecurities.com.np
4. Other Branches in NepalNaasa Securities also has branches in these cities:
   • Naasa Securities Company Limited Birgunj Branch
   • Naasa Securities Company Limited Janakpur Branch
   • Naasa Securities Company Limited Pokhara Branch

For any general information or queries, please contact us at 01-5970084 or email us at info@naasasecurities.com.np.
For refund or collateral-related queries, kindly email us at refund@naasasecurities.com.np. Alternatively, you may also generate a support ticket through our website for assistance.
Please note that our office hours are from 9:00 AM to 6:00 PM.

The following are the contact details for our branch in Janakpur.
Contact no.: +977-041-590078
Email ID: janakpur@naasasecurities.com.np

Following are the contact details for our branch at Birgunj.
Contact no.: +977-051-597000
Email ID: birgunj@naasasecurities.com.np

Following are the contact details for our branch at Pokhara.
Contact no.: +977-061-591084
Email ID: pokhara@naasasecurities.com.np

Yes, you must provide a proper source of funds, either bank loan, share loan, personal loan, business, remittances or others, from where you get sources for transaction amount above Rs. 10 lakhs.

1. - Steps to Generate Ticket to assign them to our Experts
2. Step 1Visit our website: www.naasasecurities.com.np
3. Step 2Click on Chatbot icon from the bottom right corner
4. Step 3From the 3 options towards the bottom (Chat, FAQs and Generate Tickets), select Generate Tickets
5. Step 4Enter your valid phone number/ email id and mention if you're an existing customer at NAASA.
6. Step 5Verify OTP with the code you receive on the mobile number previously entered.
7. Step 6Mention your issue category and Kindly describe the issue you are facing in the remarks section so we can assist you accordingly.
8. Step 7Lastly, click on the "Generate Ticket" button.
9. Noteyour response will be made via email.

Naasa is a Stock Brokerage company working in collaboration with Ncell by creating their presence in the Ncell App and catering to the customers that login to Naasa Securities’ Services and Facilities via Ncell App.
Naasa Securities is also providing special discount of upto 55% on New DEMAT Account Registration and Renewal of Existing DEMAT Accounts via Ncell App.

Yes, Ncell users that access the services and facilities provided by Naasa Securities via Ncell App are eligible to Flat 55% discount on every New DEMAT Account Registration and Renewal of existing DEMAT Accounts.

No. The discount is exclusively applicable to Ncell APP users only.

No. The discount is exclusively applicable to Ncell APP users only.

Ncell App is required to be eligible to Flat 55% discount on every New DEMAT Account Registration and Renewal of existing DEMAT Accounts.

We provide a special offer for Ncell App users of 55% discount on New DEMAT Account Registration and Renewal of Existing DEMAT and Mero Share Account.

If you encounter any technical issues while using the services and facilities of Naasa Securities in Ncell App, you may contact us from the “Contact Us” section under Naasa Securities from Ncell App.

Fees are only applicable during Registration and Renewal of DEMAT Accounts. However, we provide a special offer for Ncell App users of Flat 55% Discount on every new DEMAT Account Registration and Renewal of existing DEMAT and Mero Share Account.

Yes, the offer is only valid from the Ncell App.

The discount offer is only applicable for DEMAT accounts registered under Naasa Securities.

It is a referral campaign where existing Naasa clients can earn the official National Men’s Cricket Team jersey by referring 10 new clients to open an account (either trading only or Demat & trading Both) with Naasa Securities.

• All existing Naasa clients with a valid client code.
• New clients must first open an account with Naasa and get the client code, which they can then use for referrals.

New clients can open:
• DEMAT only
• Trading only
• DEMAT + Trading account

Any of these will be counted once the KYC is approved.

• You must share your client code with new clients.
• New clients must enter this code during account opening.
• Referral is valid only after the KYC is approved.
• If KYC is rejected but later resubmitted and approved, it will still be counted.

You will receive one official National Men’s Cricket Team jersey, proudly sponsored by Naasa Securities.

No. Each client can claim the jersey only once, even if they exceed 10 referrals.

• If you live near Kathmandu, Janakpur, Birgunj, or Pokhara, you can collect your jersey from the nearest Naasa office.
• If you live outside these cities, your jersey will be sent via courier delivery.
• For international clients, the jersey will be given to a close relative residing in Nepal.

As soon as your 10 referred clients KYCs are approved, Naasa will confirm your eligibility and process your reward on a weekly basis.

No. Duplicate or fake accounts will not be accepted and will result in disqualification.

Naasa reserves the right to verify all accounts and referrals. In case of disputes, Naasa Securities’ decision will be final and binding.

The start day for the campaign is 22nd August, 2025. Whereas, the campaign would run until the jersey's stocks last.

Naasa will verify your referrals. Once you reach the required 10 valid referrals , our team will contact you regarding your reward.

No. The jersey will only be handed to the eligible client (or their nominated relative in case of international clients).

Only clients who successfully refer 10 or more new approved accounts will qualify for the reward.

Yes. When new clients use your client code during registration, Naasa will record it under your name.

No. A new account can only be linked with one client code at the time of account opening.

No. There are no extra charges to take part in this campaign.