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Frequently Asked Questions (FAQ)
Step 1: Visit our website - https://naasasecurities.com.np/
Step 2: From the Navigation Bar at the top, click on “Register” option
Step 3: Fill in all the details asked in the form accurately and upload required documents
Step 4: Pay minimum of Rs. 200 DEMAT account opening charge via eSewa or Khalti app with validity of 1 year.
Or, from the dropdown, select the terms you’d like to renew your accounts for and make respective payments.
Step 5: Click on Submit to submit the form.
Step 6 (Optional): You will find a dialogue box asking if you would like to also use the provided details to create a TMS (Trading) account. Click Yes or No as per your preference.
The DEMAT and MeroShare account will be approved and brought to operation on the same day of registration, if all the information and documents provided for the process are accurate and hold no problems.
In case of minors, you have to click the 'Yes' option on the question of the Personal Information section i.e. Is this a minor account? And proceed with filling up the form as instructed.
Following are the documents required to open a DEMAT and TMS account:
-Recent PP size photo with white background
-Scanned copy of Citizenship (Front image)
-Scanned copy of Citizenship (Back image)
-User Selfie holding National Id Card (Citizenship / PAN Card / Passport / Voter ID card / Driving licenses)
-Image of stamped thumbprints on a white paper mentioning left and right in writing.
-Image of the location of your Current Residence hand drawn on a white paper indicating your hometown, landmarks, roads and house in a clear and readable manner.
-Clear image of your Signature done on a white paper
Following documents are required:
-PP image of minor
-Selfie of the guardian holding National Identity Card (CITIZENSHIP)
-Image of Guardian’s Signature done on a white paper
-Scanned copy of Guardian’s Citizenship (Front image)
-Scanned copy of Guardian’s Citizenship (Back image)
-Birth Registration Certificate of minor
-Guardian’s PP Size Photo with a white background
-Image of stamped thumbprints of the guardian on a white paper mentioning left and right in writing.
-Image of the location of your Current Residence hand drawn on a white paper indicating your hometown, landmarks, roads and house in a clear and readable manner.
You cannot use your same email and same contact number for more than one account.
Visit our website naasasecurities.com.np and download the form for opening a trading account and agreement. After filling in the form, provide it with your original copy of citizenship. We will be able to consider it in the case of immediate family members and this case will not be valid in the case of relatives.
CRN number is provided by your concerned bank. Please contact your respective/related bank branch if you have not received it yet.
Please contact the respective bank and provide the DEMAT confirmation letter provided by the NIC Asia Bank with a stamp/signature. Stamp of the bank and the signature of a bank staff are often mandatory for acknowledgement.
Option 1: Fill up online TMS form following below mentioned steps:
Step 1:Visit our website naasasecurities.com.np
Step 2:From the Navigation Bar at the top, click on “Register” option
Step 3:Fill in all the details asked in the form accurately and upload required documents
Step 4:Pay minimum of Rs. 200 DEMAT account opening charge via eSewa or Khalti app with validity of 1 year.
Or, from the dropdown, select the terms you’d like to renew your accounts for and make respective payments.
Step 5:Click on Submit to submit the form.
Option 2:Visit the branch office of Naasa Securities that is closest to you along with two (2) PP size photos and original Citizenship certificate.
You will receive a username and a link to reset your password via registered email address within T+2 days of having applied for opening a new Trading account. This is how you know that your online Trading account creation request has been approved.
Normally, you will receive a username and a link to reset your password via registered email address within T+2 days of having applied for opening a new Trading account.
In case you don’t receive the email from Naasa Securities regarding the same, you could contact us.
Step 1: Visit our website - naasasecurities.com.np/
Step 2: From the Navigation Bar at the top, click on “Register” option
Step 3: Fill in all the details asked in the form accurately and upload required documents
Step 4: Click on Submit to submit the form.
In order to change the details in TMS, you can either visit the office with the request, or send an email at info@naasasecurities.com.np with updated details along with an accurate Client ID.
Send us an email at info@naasasecurities.com.np along with an image of your PAN card and your provided Client ID.
Step 1Log in to your Mero Share account.
Step 2Go to My Details section and download it in PDF format.
Step 3Send us an email at info@naasasecurities.com.np along with the downloaded PDF file from Mero Share account, a copy of citizenship certificate (both front and back, your Client ID and the DEMAT confirmation letter (optional).
Send us a request via email to resend a link to reset the password or contact us through phone to drop in your request. A reset link shall be sent as a reply to your initial email or the registered email address.
Renewing a TMS account is not required. Once it is created, it is going to stay active unless you voluntarily close your account.
Please contact Naasa Securities via phone or email in order to notify us about this issue and our concerned department would take care of it.
You cannot open a TMS account without your citizenship document.
If the provided email id was correct, you shall receive a password reset link after NEPSE approval has been done.
If the provided email id was incorrect then, please mail in info@naasasecurities.com.np along with client id to update details.
In case of a forgotten password, you can reset it from the login page of TMS through the Forgot Password option. But in case of username recovery, you will have to contact Naasa Securities via phone number or email id.
You can verify it through our Zoom meeting, which is held every Friday.
Zoom ID: 868 9341 8841
Time: 3 PM to 5 PM only
Day: Every Friday
PW: 58
The amount will be automatically settled from the sum deposited as collateral. Manual settlement is not possible for this case. In case of making further purchases, you may have to deposit some more collateral amount.
The collateral limit in Naasa Securities for every client is 1:1. Hence, we request you to load 100% collateral while buying stocks.
DNA can be logged in from 11 am to 3 pm, from Sunday to Thursday only. On other days and times, the DNA will be logged off.
We do not recommend you do the fund settlements from TMS yourselves. The fund settlement will automatically be deducted from your collateral amount. So, please do match the remaining balance at available collateral in TMS after the completion of stock trading.
In case of some companies, the bonus tax must be paid. To make sure of it, please check the website of the respective Merchant Bank or contact them.
Following are the options for making payments for respective share(s) that are purchased:
Option 1:You can load it into TMS.
Option 2:You can make payments through a broker via Connect IPS and esewa.
Option 3:You can directly transfer to following bank details:
a.Account name: Naasa Securities Co. Ltd.
Account number: 1090096587100011
Bank: Prabhu Bank Ltd.
Branch: Putalisadak, Kathmandu
b.Account name: Naasa Securities Company Ltd.
Account number: 07501010000768
Bank: Global IME Bank Ltd.
Branch: Kamaladi, Kathmandu
c.Account name: Naasa Securities Company Ltd.
Account number: 001010010002539
Bank: Sanima Bank Ltd.
Branch: Naxal, Kathmandu
This could be due to two reasons;
a.Verification of Connect IPS details form from bank’s end, or
b.Decrease in transaction limit through Connect IPS.
For either of the cases, please contact the respective bank.
PAN Number is only mandatory for trading activities above Rs. 5 lakhs at once.
-7.5% of profit is deducted for short term holders less than a year
-5% of profit is deducted for long-term holders and more than a year for individuals.
-10% of profit for corporate account holders.
After selling a merger company’s share, from the Mero share account, place a tick mark on the option “Merger and Acquisition” under the My Purchase Sources segment. In case you don’t find the option, you should immediately contact the CNS department within T+1 days of selling the share. Or, please send us an email regarding the same issue on edis@naasasecurities.com.np.
No, you cannot sell shares which are not in Mero share but mistakenly seen in DP holdings of TMS. You will be charged with a 20% fine if an unauthorized transaction is processed without verification. System error in the TMS causes these problems to arise. So, please contact our office immediately when you find such an error.
No, you cannot purchase shares if the collateral is randomly seen without having to load the amount in the TMS. It could be due to a system error. We encourage you to immediately contact our office in case such errors are witnessed.
Yes, broker commission is deducted on all traded shares both on purchase and sales.
From our website www.naasasecurities.com.np, login to your user then you can ask for Refund. Or you can send an email at refund@naasasecurities.com.np regarding your Refund issues including your Client ID and registered phone number.

Note: You cannot ask for a refund in TMS.
It takes 3 days to settle and refund your payment in your bank account after completing a trading activity.
Removing the payment due notice on TMS cannot be done by yourself. But, this doesn’t limit you from trading activities. However, we suggest you refer to the statement that we forwarded you in your email rather than the one from TMS. Likewise, please match available collateral from the dashboard with the balance of the account transaction statement.
The amount will be automatically updated 30 mins after selling the stock, please check at the same time.
After you request for a refund, the amount will keep showing in the Refund segment by default, but it will not limit you from any Trading activities. However, if you wish to remove it, you could contact Naasa Securities via phone or email.
Please go through our website www.naasasecurities.com.np and login to ask for a refund. We will provide you payment on the same day by 6pm.
Payment can be delayed due to mismatched bank details or delay in sales settlement due to book closure of companies. We urge you to send us an email at refund@naasasecurities.com.np.
For EDIS of shares sold on the previous day, check the book closure list of respective companies in our Facebook page and try to go forth with EDIS procedure only after the date mentioned there. The mapping process, however, would be going on in the back office. Please try continuing from 10 Am to 12 Pm.
For EDIS of shares sold today, the mapping process is going on at the back office. Please try it between 10 am to 12 pm tomorrow.

Note: EDIS can be done only after 5 or 5:30pm of the day shares are sold.
Step 1:From the Mero share account’s My Purchase Source segment, click on the purchased share you want the details of. Then on screen, you will be able to see the WACC calculations and from there you can click on the respective company’s share and click Proceed.
Step 2:Go to My Holdings from the top bar of the same page. From there, click Confirm on the holding details of the respective share detail.
Step 3:Go to My EDIS from Mero Share navigation bar and click on Transfer Shares option, from there, click on the desired share that you want to proceed with at the moment and click Confirm to send the shares for settlement proceedings.
You have to pay a 20% fine of total transactions. You can email at refund@naasasecurities.com.np to check your fine balance through your account statement. You can load a debit balance in TMS or proceed with a direct payment to the broker from eSewa or Connect IPS.
After having paid the fine amount, you should send an email at refund@naasasecurities.com.np with the proof of payment voucher mentioning to release the closeout stock share.
Send an email to prakriti@naasasecurities.com.np with the copy of payment receipt along with Naasa DEMAT Account, BOID and Bank’s Demat Account mentioning the concern. Also, please contact the respective bank through which the DEMAT account was created.
You must renew your DEMAT every Fiscal Year. So, please check and renew it accordingly to unfreeze.
You can load collateral through TMS, Connect IPS or any online payment system. (i.e., Mobile banking, eSewa, Khalti etc.)

From TMS > Fund Management > Collateral Management > Load Collateral, and you will find 5 options:
1.Connect IPS
2.eSewa
3.IME Pay
4.Prabhu Bank’s Mobile Application
5.Global IME Bank’s Mobile Application
You can find Naasa Securities - Broker no.: 58 under the Finance option inside the Financial Services heading inside eSewa application itself for better convenience.
If you have loaded the amount from TMS, then head to the Client Fund Transfer History option and refresh the process, which can automatically load the collateral that you loaded earlier.

If it is shown in the statement and not in the collateral section then, please check it during the next market hour, the amount shall be updated.

You could also send an email at info@naasasecurities.com.np with a copy of the receipt along with your Client ID to the department concerned to check it for you.
Loading the collateral can take a few minutes, while for the amount to show in the TMS, it can take about 10 minutes.
No, there is no specific limit to load amount in TMS.
Shares will automatically be transferred in T+2 days if the ledger balance is clear. Also, sometimes due to book closure, it may get delayed. So, please send us an email at info@naasasecurities.com.np.
Please contact your related capital merchant bank or RTS (Registrar to the Shares) to better understand the concern and sort the issues, if any.
If the settlement date of your purchased shares is today, you will get it by this evening. So, please make sure of your date of shares settlement.
Your purchased shares take 3 working days to settle. They will be transferred in T+2 days.
Please contact us in person for better understanding and easier execution of the process. Contact details: 01-5970084 Ext: 2014 & 2005. Our outstanding teams at the concerned department shall guide you through the process.
Please visit any of the Naasa Securities branches that are nearest to you and fill up an application for Margin Trading activities. You will be able to start trading on it after you have successfully completed the formalities.
Following are the documents required for the process of application for Margin Trading:
-Citizenship Copy
-2 passport size photos
-A copy of PAN card (optional)
-CIB report
-A Guarantor’s KYC, Photo and a copy of their Citizenship Certificate.
The initial deposit amount for Margin Trading is required to be at least Rs. 4 lakhs.
Please go to our website https://kyc.naasasecurities.com.np and update your KYC online.

For Payment: After updating, we will do further processing for payment in the bank.
Your form may be rejected for below mentioned reasons:
-Unclear pictures selected as documents
-Incomplete information
-Fake information
-Document mismatch
-Unclear / Fake address
-Repetition / Unclear / Fake Contact details
-Payment not done
To get detailed information on the reason for your form’s rejection, please check the status of your account opening request on https://kyc.naasasecurities.com.np. You will be provided with reason(s) of rejection. Based on that, you can re-submit the form with correct information and documents.
The applicant should be self-present along with the individual registered as a Guardian during initial processing of the application, along with the applicant’s valid National ID and latest PP size pictures for further verification and proceedings.
Media file sizes larger than 6 MB cannot be uploaded due to heaviness in their file sizes. So, please compress your media files accordingly in order to upload them to respective forms.
You can try resetting your password and receive an OTP code in your registered email address.
You can have the OTP sent to your registered contact number for resetting the password.
You can update from any country. You can have your OTP sent to your registered email address for resetting the password. Then you may easily proceed with the update procedure.
Yes, KYC update is necessary and mandatory.
You can stamp your thumbprints (of both thumbs) on a regular white paper and below each stamp, mention which is the right thumb and which is the left. Then, take a clear picture on your mobile device, and upload it to the respective field on the KYC form.
Sure, you can do that, but the address should be clear and you are required to mark your house / current residence in a very clear manner for the further proceedings to happen smoothly.
Yes, you can do so, but the bank account details should be of the TMS account holder.
Branch of the bank doesn’t affect your trading. So, please select the head office or corporate office if the details of the branch office of the concerned bank isn’t available in the web portal.
Our office is located in Lal colony Marga, Kathmandu next to Jay Nepal Hall. The office operates from 10 AM to 6 PM.
Our official contact number is 01-5970084.
Email: info@naasasecurities.com.np for general information and queries.
Email: refund@naasasecurities.com.np for refund queries.
You can also generate a ticket from our website.
The office operates from 10 AM to 6 PM.
You will have to link the remittance account and contact the respective bank. They shall provide you another CRN number through which you would be able to apply for the IPOs targeted towards foreign employment holders.
Following are the contact details for our branch at Janakpur:
Contact No.: +977-041-590078
Email ID: janakpur@naasasecurities.com.np
Address: Naasa Securities (Janakpur) - Mills Area Chowk, Way To Sita Chowk, Janakpur, 45600
Following are the contact details for our branch at Birgunj:
Contact No.: +977-051-591341 / 9829057593
Email ID: birgunj@naasasecurities.com.np
Address: Naasa Securities (Birgunj) - Aadarsh Nagar Rd (Next to Nepal Investment Bank), Birgunj, 44300
Following are the contact details for our branch at Pokhara:
Contact No.: +977-061-597090
Email ID: pokhara@naasasecurities.com.np
Address: Naasa Securities (Pokhara) - Newroad, Pokhara-9, Opposite to Century Bank, Kaski, 33700
Yes, you must provide a proper source of funds, either bank loan, share loan, personal loan, business, remittances or others, from where you get sources for transaction amount above Rs. 10 lakhs.
Step 1:Visit our website: https://naasasecurities.com.np
Step 2:Click on the chatbot icon on the bottom right corner.
Step 3:From the 3 options (Chat, FAQs, and Tickets), select <strong>Tickets</strong>.
Step 4:Enter your valid phone number or email ID and mention if you're an existing customer at Naasa.
Step 5:Verify OTP with the code you receive on the mobile number.
Step 6:Mention your issue category and describe the problem in the remarks.
Step 7:Click on the 'Generate Ticket' button.
Note:Your response will be sent via email.
Naasa is a Stock Brokerage company working in collaboration with Ncell by creating their presence in the Ncell App and catering to the customers that login to Naasa Securities’ Services and Facilities via Ncell App.
Naasa Securities is also providing special discount of upto 55% on New DEMAT Account Registration and Renewal of Existing DEMAT Accounts via Ncell App.
Yes, Ncell users that access the services and facilities provided by Naasa Securities via Ncell App are eligible to Flat 55% discount on every New DEMAT Account Registration and Renewal of existing DEMAT Accounts.
No. The discount is exclusively applicable to Ncell APP users only.
No. The discount is exclusively applicable to Ncell APP users only.
Ncell App is required to be eligible to Flat 55% discount on every New DEMAT Account Registration and Renewal of existing DEMAT Accounts.
We provide a special offer for Ncell App users of 55% discount on New DEMAT Account Registration and Renewal of Existing DEMAT and Mero Share Account.
If you encounter any technical issues while using the services and facilities of Naasa Securities in Ncell App, you may contact us from the “Contact Us” section under Naasa Securities from Ncell App.
Fees are only applicable during Registration and Renewal of DEMAT Accounts. However, we provide a special offer for Ncell App users of Flat 55% Discount on every new DEMAT Account Registration and Renewal of existing DEMAT and Mero Share Account.
Yes, the offer is only valid from the Ncell App.
The discount offer is only applicable for DEMAT accounts registered under Naasa Securities.
If you are an existing user Visit https://x.naasasecurities.com.np & click on Forgot Password, Enter your email address (Email ID that was used to Create KYC/ existing TMS system) You will receive reset link in your registered email inbox.

Note: you must get information of migration via mail
Visit https://x.naasasecurities.com.np and click the "Register" button to create your NAASA ID. Once registered, then you need to create kyc account after kyc verification then use your NAASA ID to log in.
On the top left corner of the dashboard, you'll find real-time updates on NEPSE, Sensitive Index, Turnover, and Volume.
Generally, Market status will be shown on the Right corner and will indicate the status of market.
Once you are logged in through the web platform, you can access the NAASA X Manual located under the 'Resources' section in the top-right corner. This manual provides a comprehensive step-by-step guide to help you navigate and utilize the platform effectively.

For additional assistance, we also offer video tutorials available on our official YouTube channel:
🔗 NAASA X YouTube Guide
On Dashboard the Trade Summary figures will be shown on My Trade Summary Section for more detail view you can also view Trade Book which will contain detail information related to trades.
By default, the timeframe is set to 1second, but you can change the timeframe by clicking on the 1s button and view the NEPSE chart according to your desired timeframe
Click the plus (+) button in the "Manage Ticker" section, search for the script, click the plus icon next to it, and then tap "Update" to save it.
Click the plus button, tap the delete icon next to the script you want to remove, and click "Update."
In Market Watch, click "B" to buy or "S" to sell. Enter the quantity and price, and then click the corresponding button to place the order.
Yes. Use Ctrl + B to Buy, Ctrl + S to Sell, TAB to move between fields, and SHIFT + TAB to go back.
To sell the odd lot shares please directly place your order on the buy/sell section.
Go to the Order Book section, click the edit or delete icon under "Action", and confirm your changes.
LMT (Limit) allows you to set a specific price, while MKT (Market) executes the order at the current market price.
Click "Fund" on the Nav Bar, go to Naasa Wallet, click "Add Money", enter the amount, choose your payment gateway, and complete the transaction.
In the "My Collateral Summary" section below "My Trade Summary" on the dashboard.
The settlement of the purchase amount is carried out automatically through the available collateral loaded in the account
Currently, you can send a withdraw request only. You can only send a withdraw request of the amount shown in your available money section via chatbt tickets or mail at refund@naasasecurities.com.np , the request will be forwarded to our accounts section and will be provided to your bank account accordingly.
In the center of the dashboard, click on the "1s" chart to view NEPSE value changes in real-time. Adjust the timeframe as needed.
It shows all traded company scripts with price movement categorized as Advances, Declines, or Neutral.
The Order Book shows all open/closed orders. The Trade Book shows all trades made, which can be filtered by date and exported.
For viewing Historical Order book and Trade book, Select the time frame date then historical transaction will be displayed on respective order/trade book.
In the Holding section, you can view your Day’s Profit & Loss along with your total holdings.
It shows your daily trading activity, including scripts bought/sold and the financial position (amount owed or receivable).
Yes. Click the plus (+) button in Market Watch, name your watchlist, and click OK.
Use the filter to choose between Index Watchlist, DP Watchlist, My Watchlist, or any custom list you’ve created.
Click the profile icon in the Menu bar, then select "Change Password" and follow the prompts.
It is a referral campaign where existing Naasa clients can earn the official National Men’s Cricket Team jersey by referring 10 new clients to open an account (either trading only or Demat & trading Both) with Naasa Securities.
• All existing Naasa clients with a valid client code.
• New clients must first open an account with Naasa and get the client code, which they can then use for referrals.
New clients can open:
• DEMAT only
• Trading only
• DEMAT + Trading account

Any of these will be counted once the KYC is approved.
• You must share your client code with new clients.
• New clients must enter this code during account opening.
• Referral is valid only after the KYC is approved.
• If KYC is rejected but later resubmitted and approved, it will still be counted.
You will receive one official National Men’s Cricket Team jersey, proudly sponsored by Naasa Securities.
No. Each client can claim the jersey only once, even if they exceed 10 referrals.
• If you live near Kathmandu, Janakpur, Birgunj, or Pokhara, you can collect your jersey from the nearest Naasa office.
• If you live outside these cities, your jersey will be sent via courier delivery.
• For international clients, the jersey will be given to a close relative residing in Nepal.
As soon as your 10 referred clients KYCs are approved, Naasa will confirm your eligibility and process your reward in weekly basis.
No. Duplicate or fake accounts will not be accepted and will result in disqualification.
Naasa reserves the right to verify all accounts and referrals. In case of disputes, Naasa Securities’ decision will be final and binding.
The start day for the campaign is 22nd August, 2025. Whereas, the campaign would run until the jersey's stocks last.
Naasa will verify your referrals. Once you reach the required 10 valid referrals , our team will contact you regarding your reward.
No. The jersey will only be handed to the eligible client (or their nominated relative in case of international clients).
Only clients who successfully refer 10 or more new approved accounts will qualify for the reward.
Yes. When new clients use your client code during registration, Naasa will record it under your name.
No. A new account can only be linked with one client code at the time of account opening.
No. There are no extra charges to take part in this campaign.
nasalogo
NAASA Securities Company Limited
Licensed by Securities Board of Nepal (SEBON)
Stock Broker No.58
Naasa Securities (Kathmandu) - Lal Colony Marga, Durbarmarg
+977-01-5970084 | info@naasasecurities.com.npNaasa Securities (Birgunj) - Aadarsha Nagar Road
+977-051-597000 | birgunj@naasasecurities.com.npNaasa Securities (Janakpur) - Mills Area Chowk
+977-041-590078 | janakpur@naasasecurities.com.npNaasa Securities (Pokhara) - New Road-8
+977-061-597090 | pokhara@naasasecurities.com.np
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